Profile
About Stain Busters
Stain Busters is a nationally franchised operation. We have developed carpet cleaning equipment and products that give us a considerable market advantage, and has made us the preferred carpet cleaners for several leading real estate agencies. We do many jobs a week after other carpet cleaners have failed to achieve a satisfactory result, and other cleaners often refer work to us.
We believe the people who come into contact with Stain Busters should receive a personal, friendly and professional service.
Our aim is to realistically exceed our client's expectations and build relationships where our clients happily use Stain Busters again and tell their friends about us.
The standards set by Stain Busters will ensure our clients receive an exceptional service which will allow us to stand out from our carpet cleaning competitors.
Where it all began...
Patrick Sweeney started carpet cleaning from a single van operation on the Gold Coast in 1990. His passion to be the best carpet cleaner in the world soon had his customers talking and had him looking for help to cope with the demand for his result based service.
Stain Busters was born from Patrick's passion to get carpets really clean. He couldn't accept the industry had learned to live with certain stains. He enlisted the help of an industrial chemist, and together with Patrick's unconventional approach, they began to create his effective products.
Thirteen years later Stain Busters have several exclusive and effective stain removal processes that really work.
Patrick realised he could not take these methods to the rest of Australia or the world by himself, so he started franchising his business system. He instigated his expansion program through Queensland and into New South Wales, Victoria, the ACT, New Zealand, Ireland, and the United States.
It has taken thirteen years but now Stain Busters are set to duplicate Patrick's outstanding results in franchises all over the world.
Why we say we are better?
Getting a great result every time requires an understanding of the science of carpet cleaning. Many operators buy a carpet cleaning machine and a bottle of shampoo off the shelf and start up a business. Their machine has poor suctionand the pump capable of very low pressure. At this stage they have no knowledge of:
- The ideal extraction/pressure ratio.
- The Ph level of shampoos and their residual effects on carpet.
- The large efficiency increases by small changes in water temperature.Why an all purpose stain remover doesn't work on "real" stains.
- How to clean carpets without over wetting them.
- How to clean carpets without leaving sticky shampoo residue in them causing premature resoiling.
Our cleaning system addresses all of these issues. Our system has great suction, providing extra extraction. This extra extraction allows us to operate at higher pump pressures without over wetting the carpet. Our shampoos are exclusive to us and designed to work with the many different types of carpet. We have our own hot water system on board which doubles the temperature of the water at the jets.
What all this means is - we loosen the dirt with our superior and exclusive pre-spray shampoos and spotters, hit it harder with high pressures and hot steam vapour and then extract more dirt and water than any standard machine. This leaves the carpets cleaner and dryer.
Using this process we can safely assume anything that does not wash out will not wash out. These genuine stains require one of several different stain removal procedures. This is where you really see the Stain Buster difference. We have a large range of effective stain specific stain removers. Many were produced by Stain Busters for our exclusive use.
There is no doubt we have the tools to do a great job but that is not all you need. Even with the best equipment and products, a lazy, impolite or poorly trained operator can still do a bad job. Stain Busters understand this and have performance standards that all operators must adhere to.
Quality control is taken very seriously and operators know they will return to a job for no additional charge, as many times as it takes until a satisfactory result is achieved. They know it is in everyone's best interest to do a great job first time. They don't pass their training until they understand this simple customer focused philosophy.
The most important difference - our philosophy
It is important to us personally that people who deal with us have a good experience. We have a true customer focus, not just because it makes good long term business sense. Our aim is to provide excellent outcomes and deliver real value for money in a friendly and professional environment.
Most companies have a margin focus. Their important decisions are affected by money issues. The two quickest ways to increase margin is to decrease the time it takes to do each job or to decrease the expenses used at each job. The result is a quick unsatisfactory job. There are many companies that operate on this premise. We do up to ten jobs a week after these margin focused operators.
The remaining companies have a customer focus. Their important decisions are made for the best interest of the customers. These companies take a long term view of their business and achieve a good result in order to get repeat business and referrals. We have a customer focus but genuinely take it to the highest level.
Stain Busters' true customer focus is as much about the experience as it is about the result.
Stains are our specialty!
Stain Busters owns exclusive rights to a range of cleaning agents and stain removers that can remove virtually any stains.
- Cordial
- Coffee
- Tea
- Cola
- Red Wine
- Make Up
- Sauce
- Gravy
- Crayon
- Paint
- Grease
- Oil
- Rust
- Red Soil
- Wood
- Urine
- Blood
- Medicines
- Candle Wax
plus most others!
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