Stain Removal Advice

Here are some helpful hints to help you to clean up those accidents. 

Basic Rules of Stain Removal

  • Attend to spill promptly.
  • Scrape or blot up excess.
  • Work from the outside back into the centre of the stain to avoid spreading it.
  • Dilute with warm water and sop up excess with a colour fast towel. (Use cold water for protein spills such as blood).
  • Repeat for as long as you are achieving a positive result.
  • If the water and dry towel process stops working, use a warm water and detergent solution (1 tspn : 1 ltr of water) and blot dry. 
  • Repeat for as long as you are achieving a positive result. In most cases this is all you will need to remove most fresh stains.
  • If more is required to remove residual stain, look for your particular stain in our Stain Removal Advice tab paying attention to the following points.
  • Don't over wet with solvents (eg turps, eucalyptus oil and dry cleaning fluid), they can damage the carpet backing.
  • Dont use salt. Contrary to popular belief this only helps by drawing up some of the liquid. A dry colour fast towel will do a better job in half the time with less mess.
  • Don't scrub!
  • Avoid bleach products.
  • If you can't remove a fresh stain, keep it moist by covering with a damp towel. Not allowing it to set can make it easier to remove for a professional with the right products and equipment.

Stain removers likely to be in the home:

Methylated spirits, turpentine, cloudy ammonia, soap, sard soap, mineral turps, dry cleaning fluid, vinegar, dish washing liquid, make up remover, nail polish remover, eucalyptus oil.

Warning: NEVER use any product that contains bleach as it will remove colour.

Warning: Never use an off the shelf stain remover on your woolen carpets without doing a colour fast test in an inconspicuous place. High pH cleaners suitable for synthetic carpets will chemically burn some woolen carpets and permanently damage them. Don't be comforted by the trusted brand or the TV claims. In most cases there will be some small print on the lable advising you to do a colour fast test. One of the products that causes our clients the most trouble is a very well known product from a very respected brand. Be careful, read the label and Solvents such as nail polish remover, make up remover and turps can damage the glue in the carpet backing if overused. Dish washer and washing machine powders are high pH and should not be used on any carpet especially woolen or New Generation carpets.

Warning: High pH cleaners can strip the protection from New Generation carpets. Use products with a pH lower than 9

Stain Busters has developed exclusive stain removal products and procedures for your carpet and upholstery. Using our own unique products we are able to remove the stains others leave behind. We also have our own exclusive and effective cleaning products allowing us to give your carpets a thorough clean.

We regularly remove difficult stains such as: Dye, ink, cordial, tea, coffee, blood, grease, oil, red wine, medicine, makeup, nail polish, pet stains and odours and most others.

We have a product and procedure for most of the problems you are likely to encounter.